Disputes & Chargebacks FAQs

A buyer if want’s to officially raise a dispute on a card payment, may reach out to the issuing bank with details of the transaction including : order ID, UTR number and payment details as may be necessary. You can get these details from the payment confirmation email that Cashfree sends at the time of a successful payment. You can contact your home branch or any other brand to report the dispute.

You can open a dispute by clicking here within 30 days of making the payment.

A dispute request may be raised where

• Payment is made but the order is not delivered (we recommend that buyer waits for at least 7 days from the date of payment before raising the dispute request in this case)

• Order received but varies significantly as compared to what was shown on the seller’s website.

Once a dispute request is received, Cashfree works with both buyer and seller and collects the necessary documents. If the buyers wins the dispute, a chargeback is initiated by the seller where the seller reverses the transaction and the customer receives her money back.

To open a dispute, you can report the issue within 30 days of payment by filling the form(link). Our team will look into the transaction and work with you and the merchant to mitigate and resolve the issue.

Note:

• In general, in case of a dispute where item is not received, a buyer must wait at least 7 days from the date of payment to escalate a dispute.

• Where an item has not been received, please do ensure you have given the seller enough time before opening a dispute

• We recommend that you share all details related to the transaction when you are filling the form. This will help us resolve the issue at the earliest.

A dispute is a claim filed by either a cardholder or the issuing bank. There may be multiple stages involved in a dispute until a resolution is received. A chargeback is one stage in the dispute life cycle. If the dispute resolution is not reached during the inquiry stage, a chargeback is initiated by the seller where the seller reverses the transaction and the customer receives her money back.