Help Center
Onboarding
Payment Gateway
Account FAQs
Once an account has been successfully created, based on the agreed settlement cycle the amount is processed. However, the settlements may be put on hold for reasons such as below:
-
Penny Test: To ensure that the settlement amount is going to the correct bank account, we do a penny test - where we transfer a nominal amount of Rs. 1 to your account. On receiving the amount you need to confirm the same by replying to the ‘Bank account confirmation or Penny test confirmation’ email.
-
Website/app policy pages: Please ensure all the prerequisite policy pages are updated on the website/app.
-
Pending documents: Make sure that you have updated all the required documents. In some instances, some other documents or details may be required. Your Account Manager will share the details. If you have already taken the above actions and yet the settlements are showing on hold, please contact your Account Manager for the fastest resolution.
On Cashfree, when you create an account, by default you become the account owner. You can then add team members/users and define their roles. Each role will have some specific rights granted by default. You can add any number of users to your account. You can further manage the rights granted. Refer to this blog to know more about multi user management.
You can access the Dashboard in test mode for as long as you like. However, to start collecting payments from customers or send money, you need to get your account activated by submitting the required documents
As a business policy, Cashfree does not support businesses that deal in certain prohibited items. If your business deals in any such items, your Cashfree Payment Gateway account will not be activated.
Prohibited items and services:
- Drop-shipped merchandise.
- Adult goods and services: Includes pornography, sexually suggestive materials (literature, imagery, media), escort, or prostitution services.
- Alcohol: Includes alcoholic beverages such as beer, liquor, wine, or champagne.
- Body parts: Includes human organs or other body parts.
- Bulk marketing tools: Includes email lists, software, or products enabling unsolicited emails (spam).
- Cable descramblers and black boxes: Devices intended to obtain cable and satellite signals for free.
- Child pornography: Includes any pornographic materials involving minors.
- Copyright unlocking devices: Includes mod chips or other devices designed to circumvent copyright protection.
- Copyrighted media and software: Includes unauthorized copies of books, music, movies, software, video games, or other licensed materials.
- Counterfeit and unauthorised goods: Includes replicas, imitations of designer goods, fake autographs, counterfeit stamps, and other potentially unauthorised items.
- Drugs and drug paraphernalia: Includes illegal drugs, drug accessories, and herbal drugs like salvia and magic mushrooms.
- Drug test circumvention aids: Includes drug cleansing shakes, urine test additives, and related items.
- Endangered species: Includes plants, animals, or other organisms (including product derivatives) in danger of extinction.
- Gaming and gambling: Includes lottery tickets, sports bets, memberships in online gambling sites, and related content.
- Government IDs or documents: Includes fake IDs, passports, diplomas, and noble titles.
- Hacking and cracking materials: Includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, or other protected properties.
- Illegal goods: Includes materials, products, or information promoting illegal goods or enabling illegal acts.
- Miracle cures: Includes unsubstantiated cures, remedies, or other items marketed as quick health fixes.
- Offensive goods:
- Defames or slanders any person or group based on race, ethnicity, national origin, religion, sex, or other factors.
- Encourages or incites violence.
- Promotes intolerance or hatred.
- Crime-related goods: Includes crime scene photos or items associated with criminals.
- Prescription drugs and online pharmacies: Includes drugs or products requiring a prescription by a licensed medical practitioner.
- Pyrotechnic devices and hazardous materials: Includes fireworks, toxic substances, flammable materials, and radioactive substances.
- Regulated goods: Includes airbags, mercury-containing batteries, refrigerants, industrial solvents, government uniforms, car titles or logos, police badges, law enforcement equipment, lock-picking devices, pesticides, postage meters, recalled items, slot machines, surveillance equipment, or goods regulated by government or other agencies.
- Securities: Includes stocks, bonds, or related financial products.
- Tobacco and cigarettes: Includes cigarettes, cigars, chewing tobacco, and related products.
- Traffic devices: Includes radar detectors/jammers, license plate covers, traffic signal changers, and related products.
- Weapons: Includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments.
- Wholesale currency: Includes discounted currencies or currency exchanges.
- Live animals or animal products: Includes hides, skins, teeth, nails, or other animal parts.
- Multi-level marketing fees.
- Matrix schemes or similar websites.
- Work-at-home schemes.
- Non-compliance with laws: Any product or service that does not comply with applicable laws and regulations, whether federal, state, local, or international, including Indian law.
- Cardholder data misuse: Merchants must not sell, purchase, provide, or exchange a cardholder’s name or MasterCard/Visa account number obtained from a MasterCard/Visa transaction to any third party, except the MasterCard/Visa acquiring member (Citrus Pay) or pursuant to a government/statutory request.
Note: If Cashfree activates your Payment Gateway and later finds that your business does not comply with these terms and conditions, Cashfree may deactivate your account at its discretion.
Was this page helpful?