In Cashfree Payments, Disputes can be of the following types:
- Dispute : End-customer complaints, fraudulent or suspicious transactions reported by law enforcement authorities and banks are raised as disputes.
- Retrieval : These are soft chargebacks that occur even before we receive an actual chargeback.
- Chargeback : A chargeback is a type of dispute raised on a transaction by the customer. It is a refund request that is demanded through their bank.
- Pre-arbitration : This is the second level of chargeback.
- Arbitration : This is the final stage of the chargeback.
Read more on the various dispute types here.
