To open a dispute, you can report the issue within 30 days of payment by filling the form(link). Our team will look into the transaction and work with you and the merchant to mitigate and resolve the issue.
Note:
* In general, in case of a dispute where item is not received, a buyer must wait at least 7 days from the date of payment to escalate a dispute.
* Where an item has not been received, please do ensure you have given the seller enough time before opening a dispute
* We recommend that you share all details related to the transaction when you are filling the form. This will help us resolve the issue at the earliest.
