Global Payouts FAQs

The Bank Account Details section provides your Recharge Account related details. You can view your available balance in INR, download your account statements or view your recharge accounts details.‌‌

The file status section lists all the successfully uploaded files and provides you with information about the status of your requested file. You can also use this section to gain insights on the number of successful payouts or download the file status reports. The section also allows you to click a row entry and provides the detailed status of transfers uploaded in that file.

Cashfree creates a Recharge account when you (merchants) complete the activation process. The account number and swift code for the recharge account will be available in the ‘Bank Account Details’ section of the dashboard.

You can add funds directly to your Recharge accounts and your total available balance will be displayed on your Global Payouts dashboard

To add funds to your Recharge Account, you need to first add Cashfree as a beneficiary in your registered bank.

You can add funds from the registered bank account only. You can find your bank account details Send an email to your Cashfree Account Manager and provide your bank details.

As per the Reserve Bank of India’s directive, the funds available in your Recharge Account are to be disbursed within 7 days from the date of funds receipt in your account. If the funds are not disbursed within the stated period by the merchant, Cashfree will initiate a balance reversal to your registered bank account.

If your banking partner requires details on the Nostro account (Intermediary Bank Account Details), contact your Account Manager.

Please ensure your Recharge account has sufficient funds to continue making payouts seamlessly

Global Payouts by Cashfree is a cross border payments platform that empowers global businesses to pay their partners and vendors (individuals or businesses) in India without having to set up a place of business in India. Global Payouts helps you with disbursal management. Using the Global Payouts Dashboard merchants can effectively operate and manage all account activities such as

• Payouts
• Reconciliation
• Reversals

Serves as an evidence for receiving international payments

Is a must for the beneficiary’s bank to issue the -

Foreign Inward Remittance Certificate (hereon referred to as “FIRC”) and

Bank Realisation Certificate (hereon referred to as “BRC”)

The FIRC & BRC are crucial documents required by DGFT (Directorate General of Foreign Trade), Central Board of Indirect Taxes, and Customer or similar authorities to claim any export-related incentives, custom duty exemptions, refunds on service tax, or any other financial assistance

The account statement report provides a summary of all debits and credits that have happened in your account for the selected time period and helps you in reconciliation. The statement will be sent to your registered email address.‌‌

To view your account statement‌‌

Go to Global Payouts - Send Money to India Dashboard > Bank Account Details section.

Specify the date range.

Click Download.

The transfer status section lists all the transfers that were initiated via the file upload and provides you with the status of each transfer. The status gets updated as per the Transfer Lifecycle.

Foreign Inward Remittance Statement (FIRS) is a document that serves as proof of a foreign transfer to India.

A FIRS would capture:

1.Beneficiary Details i.e. beneficiary in India

2.Buyer Details to identify the overseas buyer

3.Payment Details i.e. amount realized in foreign currency, equivalent Indian Rupees & the UTR against which amount is credited

4.Purpose Code to identify the nature of a cross-border transaction. Click here to know more about supported merchant codes.

The above would help in identifying the source & destination of funds along with the reason for which payments were made.

The file status report provides you with the details of all the transfers that were made in the uploaded file. Beneficiary details, payment reference number, transfer status, rejection reasons, and more, is available in the report. The reports are available to download once the file has transitioned to Processed status.‌‌

Click here to know more about statuses.

To generate the transfers report,‌‌

1.Go to Global Payouts - Send Money to India Dashboard > File Status section.

2.Select the checkbox for the desired file status reports.

3.Click Download.

Upon verification of the FIRS and relevant documents submitted by the seller (invoices, bill of entry, etc) the beneficiary bank would issue the FIRC & BRC.

While initiating a transfer request with Cashfree, ensure you pass the correct ‘Email ID’ corresponding to your seller/service provider.

Cashfree’s banking partner will issue the FIRS instantly to the email ID of the beneficiary.

Cashfree’s banking partner would issue an e-FIRS against every transaction to the beneficiary’s email address.

Indian sellers/service providers who receive international payments from their customers.

To activate your account submit the scanned copies of the following documents:

Company ownership documents: Certificate of Incorporation and Beneficial Ownership

Tax identification documents as applicable in your country of businesses

Bank Account details - the name of the bank, bank branch address, account holder name, account number, and SWIFT code

Director / Authorised signatory KYC: Passport and national identity card

In the case of any individual(s) with 10% or more ownership in the company, the passport and national identity card of each such individual will be required.