Getting Started

Account Activation

Payments & Settlements

Account Management

Product Queries

Product queries - Payment Gateway

Product queries - Payment Links

Product queries - Payment Forms

Product queries - Easy Split

Product queries - Subscriptions

Product queries - Router

Product queries - Payouts

Product queries - Auto Collect

Product queries - Cashgram

Product queries - Global Payouts

Product queries - Bank Account Verification

Product queries - PAN Verification

Product queries - Banking As A Service

Product queries - Token Vault

Product queries - GSTIN Verification

Product queries - Aadhaar Verification

Product queries - softPOS

Product queries - Reports

Customers

Orders and Delivery

Payment Related

Disputes and Chargeback

Partners

Terms & Conditions

Customers

How do I check the status of my order?

I did not receive the order confirmation email from the seller. What should I do?

My order has not been delivered yet. Can you help me?

The service I paid for has not been provided. Can you help me?

I want to track my order or I am unable to view my order on the seller website/application. Can you help me?

I have cancelled/returned my order and have not got the refund yet. Can you help me?

I want to modify/exchange my order. Can you help me?

I made payment using Cashfree but the order is not showing on the seller website/app. How do I view my order?

How can I check my order payment status?

I have made the payment but did not get any payment confirmation. What should I do?

I made a payment. My account has been debited but the transaction failed. What should I do?

I made a payment. My account has been debited but the transaction is showing pending . What should I do?

I haven't received the OTP to make the payment. What should I do?

I made a payment but the amount has been deducted twice. What should I do now?

I made a payment to a Cashfree UPI ID. I can't see it on seller website/app. What should I do?

What is UTR and where can I find it ?

I have not received the refund for my cancelled order. What do I need to do?

I have not received the refund for my failed transaction. What do I need to do?

What is the status of my refund ?

I have not received my refund even after 7 working days. Can you help me?

I made a purchase but there is an issue. I want to open a dispute with a seller. How can I do it?

What is a chargeback and dispute and difference between them?

How can I open a dispute or chargeback with a seller?

How can I report a dispute with a bank?

How do I report a suspicious transaction?

I did not receive my order even after 10 days. I want to report a fraud case.

I see Cashfree on my statement, I donot remember making any payment to Cashfree directly. I want to know what is this debit for?

I am trying to reach the merchant but the merchant is not responding. Can you help?

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