Before using the checkout page for payment collection, you must whitelist your domain or app package for security purposes. This applies to:

  • Websites: Domain whitelisting
  • Mobile apps: Package name whitelisting

Submitting a whitelist request

  1. Go to Payment Gateway Dashboard > Developers > Whitelisting.
  2. Click Add New.
  3. Select the whitelisting type:
    • Domain name (for websites).
    • App package (for mobile apps).
  4. Enter the required value and click Proceed.
  5. Ensure the following details are present on your website for whitelisting:
    • Policy pages:
      • Contact Us
      • Terms and Conditions
      • Refunds and Cancellations
    • Other details:
      • Products or services should be listed.
      • Product or service pricing should be in INR.
  6. Click Confirm & Proceed. Your website or app will be reviewed and approved.

Format guidelines

Domain names

Correct: cashfree.com
Incorrect: www.cashfree.com
Incorrect: https://www.cashfree.com
Incorrect: https://www.cashfree.com/
Incorrect: https://www.cashfree.com:8000/

Package names

Correct: com.cashfree.merchant

Tracking your request

You can track the status of your whitelisting request from the whitelisting homepage. The dashboard displays:

  • Submission date and time.
  • Domain or package name.
  • Current status.

Use the dropdown menu to filter between domain and package name requests.

Processing time

  • Standard processing time: Within 24 hours.
  • For urgent queries: Fill out the support form.