Cashfree sends you notifications that contain alerts and notices about your accounts, Cashfree’s systems, and more. In your Notification Area, you can configure how you receive notifications.

How it works

Cashfree notifications give you important information about the status of Cashfree’s platform, for example scheduled maintenance or service downtime. You can also refer to status.cashfree.com for updates on Cashfree’s platform. Cashfree provides the following alerts:

Success Rate Alerts

We notify you about the success rate of your transactions when it falls below the set threshold for you to analyse the factors that lead to the decline such as payment failures, system errors, or fraudulent activities and take corrective actions. You can configure your preferred channels to receive these alerts from the dashboard.

How to create a success rate alert rule?

You can set this up from

Merchant Dashboard > Payment Gateway > Settings > Notifications > Success Rate Alerts

API Alerts

We notify you about the success rate of your APIs. This is to ensure that merchants are promptly notified of API errors, high latencies, or rate limiting issues for maintaining smooth payment operations at their end.

Alert Types
  1. API starts experiencing 4XX errors
  2. API usage reaches close to their configured rate limit (Rate Limit Warning Alert)
  3. API latency goes above 1s

Merchants can set up their own custom rules tailored to their specific needs. They can specify threshold, API, time range etc. Example - Alert when “1% of total API calls on ‘GET /api/v1/orders/:order_id’ faces 4XX error in last 2 Minutes for a minimum API calls of 1”

How to create an API alert rule?

You can set this up from

Merchant Dashboard > Developers > API Logs and Alerts