Managing Cash on Delivery

Cash on Delivery (COD) is the most widely used payment method in Indian e-commerce, accounting for over 70% of orders for several businesses. By allowing customers to pay only upon delivery, COD builds trust, especially among consumers new to your brand or to online shopping.

​

How COD Works with Cashfree Payments

With Cashfree Payments, Cash on Delivery (COD) is simple to set up and manage. Here’s how it works:

1. Order Completion - The customer selects COD at checkout, and Cashfree records the transaction with a status of SUCCESS for the payment mode Cash on Delivery.

2. Status Update - The order status is marked as PENDING on Shopify. For custom integrations, you can check the order status using webhooks and update accordingly.

​

Managing COD with Cashfree

Cashfree enhances COD with flexible management options to suit your business needs:

1. Add or Remove Fees - Adjust COD fees directly through the Cashfree Dashboard, allowing you to add a convenience fee or waive it based on your strategy.

2. Set Restrictions - Customize COD availability by blacklisting specific pincodes, customers (based on phone numbers), or products. This ensures COD is only offered where it aligns with your business goals.

3. RTO Intelligence - Cashfree’s RTO intelligence analyzes historical shipping data and hides COD for high-risk customers automatically.

4. Unified Payment Tracking - Track both COD and online payments from one dashboard, using Cashfree’s analytics tools to gain deeper insights.

​

Setting Up Cash on Delivery

​

Step 1: Displaying COD on Checkout

1. Go to the One Click Checkout page to activate it for your account.
2. Navigate to the COD & RTO section, and set the amount range where COD should be available. You can also set a convenience fee for COD here.

​

Step 2: Set Restrictions on COD

1. Go to COD & RTO > Blacklisting.
2. Choose to blacklist pincodes, customers (phone numbers) or products.
3. You can add individual entries or upload a bulk list of pincodes, customer phone numbers, or products.
   • For products, ensure the product identifier matches that in your Shopify store.
   • For custom integrations, pass the same identifier as item_id while creating an order with Cashfree.

​

Step 3: Enabling RTO Intelligence

1. Go to COD & RTO > Enablement & Configuration > Enable RTO intelligence.
2. Enter your shipping company and credentials so that Cashfree can fetch shipping details and improve your overall RTO intelligence.

​

Integrating COD with One Click Checkout

1. Shopify Integration: Follow the steps to set up One Click Checkout on Shopify.
2. Custom Integration: For custom integration follow the steps here.