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FAQsView all FAQs
Once you sign-up, to activate your Cashfree merchant account you need to share business details along with scanned copies of the following business documents. Read more
When you create an account on Cashfree, our team does a business background check including your website and app audit and verifies the details shared by you. On being satisfied, we activate your Cashfree merchant account within 24-48 hours. Read more
To get started with Cashfree website, visit the Cashfree website, click on Create account, and complete your profile. You can learn more about our account creation process here. Read more
You can check out all Cashfree products and their pricing here. You can also talk to our payments expert directly and know more about the product and pricing by submitting this form.
For all the transactions processed, an invoice is raised and shows up on your Cashfree Merchant Dashboard on/after the 5th of the next month. You will be notified of the invoice generation on your registered email address provided to us. Read more
Transaction Discount Rate (TDR) is the fee that you pay for every transaction processed using a payment gateway. The rates may differ based on the payment mode used by the customer. Read more
To show Paytm as a payment option on your checkout page, you need to create a Paytm business account and then connect Paytm with Cashfree. Read more
Yes, with Cashfree Payment Gateway you can accept international payments using a wide range of options. Read more
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from major card schemes. Read more
You can use Cashfree Payment Gateway Dashboard to create orders and accept payments using payment link.
For every transaction that your customers make through Cashfree, TDR will be deducted from the total amount and the remaining amount will be settled to your bank account.
Yes, you can send Payment Links in bulk with our Batch feature. You can upload a XLSX or CSV file containing the list of customers’ contact details, amount and purpose for the links and send the requests in bulk.
Cashfree's Auto-Collect solution allows you to accept and manage payments automatically. Create any number of Virtual Account and receive and reconcile inward NEFT, RTGS, IMPS & UPI payments automatically. Read more
Easy Split by Cashfree Payments is a split payment gateway for marketplaces that helps marketplaces accept payments from customers, deduct commissions and automatically settle payments to the vendors. Read more
Cashgram is an instant payout link used by businesses to send money to their customers, vendors, or partners when only their email address or phone number is known. Once the customer redeems the Cashgram, the money will be deducted from your account and transferred to the recipient's account.
A dispute is a situation in which there is a disagreement for a particular transaction that is initiated by your customer with the issuing bank or with Cashfree Payments directly. Your customers can also go to cyber cells to report fraudulent transactions. Suspicious transaction disputes are often initiated directly by banks.
- Fraud transactions;
- Product/ services not delivered;
- Defective products or services are delivered;
- Duplicate payments/ double debits; etc
Upon receiving such notification from the bank, Cashfree notifies the merchant with the dispute details to submit such supporting documents. Merchant is required to review the chargeback to either accept or contest the chargeback.
For more information about documents, TAT etc. - please click here
Merchant Support
Find answers to queries related to account activation, products, pricing, settlements etc.
Track status of your customer's transaction. Click here
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