CUSTOMER STORIES

Zepto Delivers 10 Min Groceries With A Seamless Payment Collection Solution by Cashfree Payments

Zepto

Products Used

Feature in focus:

Customer payments collection

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About Zepto

Zepto is a 10 minute hyperlocal delivery platform that is present across 10 major cities and delivers 3000+ products including fresh fruits, vegetables, daily cooking essentials, etc. The secret behind the company’s fast delivery is its strong tech capabilities, an efficient business model, and a network of highly optimized delivery centers across its 10 locations.

UX Case Study: Enhancing the user experience of the Zepto app. | by Dhiraj Singh | Bootcamp

Challenge

Payment collection for customers across 10+ major cities can be difficult

As a company that prioritizes convenience over everything else, they wanted the whole experience to be as easy and convenient as possible, especially the customer checkout experience. Checkout could be a make or break section of the buying process. With its 10 mins delivery promise, they wanted the payment fulfillment to happen before even blink of an eye. From start to finish the customers should feel like buying groceries online is frictionless and easy. 

Solution

Instant payment collection for 10 minute delivery platform

Zepto streamlined the whole checkout process to offer the best experience to its customers. It integrated with Cashfree Payment Gateway API with its mobile app to enable faster checkout experience. As soon as a customer has decided what they want to buy, they can also choose from more than 120 payment options to complete their payment. They can select any preferred mode of payments such as UPI, debit card, credit card, net-banking etc supported on Cashfree Payment checkout. Zepto uses the UPI intent flow offered by Cashfree Payment Gateway – an integration type that automatically shows all the UPI apps, like PhonePe, Paytm, GooglePay etc already installed on the customer’s mobile app. Customers can choose the UPI app of their preference, the amount gets auto filled and customers can make payment by entering the UPI PIN and complete the payment.

Cashfree Payments also provides 24*7 tech support which helps the hyperlocal company to remain customer-first. Cashfree Payments also supports Zepto’s mission of delivering groceries within 10 minutes by providing industry-leading success rate.

Why Payment Gateway by Cashfree Payments?

Payment Gateway provides a seamless payment experience for customers by providing multiple payment options. Accept domestic and international payments with 120+ payment options. It allows you to choose from a range of integrations to give the best checkout experience to your customers. Businesses like Zepto, Big Basket, Dunzo are using Payment Gateway to provide a seamless checkout experience for customers. 

You can also solve your business payment collection challenges with our powerful Payment Gateway solution.