ixigo Provides A Hassle-free Booking Experience And Instant Refunds To Train Travellers With Pre-authorization By Cashfree Payments

About ixigo

Launched in 2007, ixigo is India’s leading travel platform, with a user base of over 130 million travelers. ixigo allows passengers to compare and book from 120+ travel suppliers and OTAs across flights, hotels, trains, cabs & destinations. ixigo’s vision is to empower every traveller with trustworthy and personalized travel recommendations. For its ticket booking app, ixigo is using pre authorization feature by Cashfree Payments. 

Challenge

Processing the refund for a cancelled train ticket 

As it generally happens in the travel industry, ixigo like many others had been experiencing a somewhat high frequency of ticket cancelations and modifications. Typically to prefunding a canceled transaction would require 2-15 days of processing time from banks and card companies. Additionally, the business will need to pay the transaction charge (TDR). ixigo wants to reduce the refund time for travellers to enhance customer experience and make the payment process simpler for them.

Solution

Hassle-free booking experience for customers with Cashfree Payment Gateway 

ixigo has partnered with Cashfree Payments to provide instant refunds on train tickets to passengers whenever the booking gets canceled. 

The booking can get automatically cancelled for a number of reasons. One of which can be that the passenger might have opted for a particular berth at the time of booking a train ticket online and due to low availability of trains or network failure, passenger might not get the preferred birth. In these situations, pre-authorization by Cashfree Payments enables ixigo to provide instant refunds to the passengers. 

Opportunity

Pre-authorization or card authorization is a feature of Cashfree Payment Gateways wherein the online businesses like ixigo can block funds when a passenger books a train ticket. The amount is accepted by ixigo only when the order gets fulfilled. If the ticket is canceled within a specified time, the business can mark the transaction void and the amount goes back to the consumer’s original payment source. In this case, the business is not charged anything for the transaction.

The pre-authorization feature integrated on ixigo app initiates instant refunds and the money gets credited to passengers account instantly in case of non-allocation of berth. This provides the passengers with a hassle-free booking experience. 

Why Payment Gateway by Cashfree Payments?

Payment Gateway provides a seamless payment experience for customers by providing multiple payment options. Accept domestic and international payments with 120+ payment options. It allows you to choose from a range of integrations to give the best checkout experience to your customers. Companies like ixigo use Payment Gateway for various use cases like pre-authorization, payment collection, faster reconciliation, etc. 

Ready to get started?

Create an account, choose your desired product(s) for your business use case, and start transacting. Empower your payments with Cashfree Payments today!