Last updated: September 15, 2025
Cashfree Payments India Private Limited is a company incorporated under the Companies Act, 2013 with CIN No. U72900KA2015PTC082987. The registered office is located at Building No. 7, 10th Floor, Ecoworld, Sarjapur Marathalli Outer Ring Road, Bellandur, Bengaluru, Karnataka, India, 560103.
Cashfree operates as a Payment Aggregator and provides payouts and verification services to e-commerce marketplaces, educational institutions, financial institutions, web aggregators, and other businesses. The company holds an in-principle approval for operating as a prepaid payment system operator in India.
This Privacy Policy applies to:
This Privacy Policy is applicable to:
By using Cashfree Services, you agree that you have read, understood, and are bound by this Privacy Policy. You provide express consent to the past, present, and future collection, usage, processing, sharing, and storage of your Personal Data, including the transfer of your Personal Data to third parties or service providers for the purposes stated in this Policy.
This Policy may be amended and updated periodically to comply with changes in Applicable Laws and legal and regulatory developments.
"Applicable Laws" means:
Technologies that measure and analyze human body characteristics for authentication purposes, including:
A secret word, phrase, code, passphrase, secret key, or encryption/decryption key used to gain admittance or access to information.
Security practices and procedures designed to protect Personal Data from:
These may be specified in an agreement between parties or under Applicable Laws.
Any information that relates to you, which either directly or indirectly, in combination with other information available or likely to be available with Cashfree, is capable of identifying you, including:
Information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other Applicable Laws shall not be regarded as Personal Data.
In relation to Personal Data, "Processing" means an automated operation or set of operations performed on Personal Data, including:
This Privacy Policy informs you about:
Cashfree may ask you to provide Personal Data that may be used to contact or identify you and to improve Services.
You may choose not to share information with Cashfree; however, this will restrict your registration on the website or availability of certain features. If your information is used for any different purpose than those listed in this Privacy Policy, Cashfree will ask for your consent in advance.
Information provided to third-party accounts by you may be transmitted into your account with Cashfree on your authorization, and such third-party account information will be covered under this Privacy Policy.
Purpose: For providing payment aggregation, payouts, and verification services to merchants, business partners, and end-customers.
Details Collected:
Purpose: Account Registration
Details Collected:
Purpose: For providing payment aggregation, payouts, and verification services to merchants and business partners, and to comply with screening requirements as per Applicable Laws.
Details Collected:
Purpose: For providing payment aggregation, payouts, and verification services to merchants, business partners, and end-customers, and to comply with screening requirements as per Applicable Laws.
Details Collected:
Purpose: Statistical analyses of user behavior and characteristics to measure interest in and use of various areas of Services.
Details Collected:
Purpose: For providing payment aggregation, payouts, and verification services to merchants that are financial institutions or account aggregators under Applicable Laws, business partners, third-party service providers, and end-customers.
Details Collected:
Purpose: To facilitate Services, provide the Service on behalf of Cashfree, perform Service-related services, or assist in analyzing how Services are used. Information may also be used to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications by following the unsubscribe link or instructions provided in any email.
Details Collected:
Note on Cookies: Cashfree uses "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Service. Cashfree does not control the use of cookies by third parties. Third-party service providers have their own privacy policies addressing how they use such information.
Third-Party Services: Cashfree may use third-party services such as Google Analytics, who may collect, monitor, and analyze information to facilitate Services, provide the Service on behalf of Cashfree, perform Service-related services, or assist in analyzing how Services are used.
Purpose: To gain insights about your use of the website or Services, to provide a customized experience, and to show targeted advertisements.
Details Collected (after seeking necessary permissions):
Cashfree does not collect certain categories of Personal Data, including:
You may review the Personal Data provided by you. Any Personal Data found to be inaccurate or deficient will be corrected or amended by Cashfree, as feasible. However, Cashfree will not be responsible for the authenticity of the Personal Data provided by you.
You may choose not to provide your Personal Data at any time while availing the Services or otherwise, or withdraw your consent provided to Cashfree earlier, in writing to the email ID: [email protected]
If you choose not to provide or later withdraw your consent:
Note: These rights are limited in instances where Cashfree is legally required to retain your Personal Data in order to be compliant with Applicable Laws.
Cashfree adheres to international security standards and certifications:
Cashfree has regular audits of its Information System carried out by CERT-In empanelled auditors as required under Applicable Laws.
The security of your Personal Information is important to Cashfree. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While Cashfree strives to use commercially acceptable means to protect your Personal Information, absolute security cannot be guaranteed.
Your Personal Data may be transferred to and maintained on computers located outside of your state, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside India and choose to provide information to Cashfree, your information, including Personal Data, will be transferred to India and processed there. Your consent to this Privacy Policy followed by your submission of your Personal Data represents your agreement to that transfer.
Cashfree's Service may contain links to other sites that are not operated by Cashfree. If you click on a third-party link, you will be directed to that third party's site.
Cashfree strongly advises you to review the Privacy Policy of every site you visit. Cashfree has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Cashfree's Service does not address anyone under the age of 13 ("Children").
Cashfree does not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child or children have provided Cashfree with Personal Data, please contact Cashfree at [email protected].
If Cashfree becomes aware that it has collected Personal Data from children under age 13 without verification of parental consent, steps will be taken to remove that information from Cashfree's servers.
Cashfree retains your Personal Data for no longer than is required for:
Cashfree seeks your express consent for the disclosure of your Personal Data for the purposes stated in this Privacy Policy, unless such disclosure is necessary for compliance of a legal obligation under Applicable Laws or any law for the time being in force.
Your Personal Data may be shared without obtaining prior consent with Government agencies mandated under Applicable Laws or any law in India to obtain your Personal Data for the purpose of:
In such cases, the Government agency or authority sends a request to Cashfree stating the purpose of seeking your Personal Data.
Your Personal Data obtained by the Government agency or authority is not published or shared with any third party, unless the disclosure to any third party is required by an order under Applicable Laws or any law in India for the time being in force.
By using Cashfree Services and/or by providing your Personal Data, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.
As per Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:
Mr. Vaibhav Kaushal
Cashfree Payments India Private Limited
Building No. 7, 10th Floor, Ecoworld
Sarjapur Marathalli Outer Ring Road
Bellandur
Bengaluru, Karnataka 560103
Email ID: [email protected]
Certificate of Authorisation No. 266/2025
Certificate of Authorisation No. 209/2024
Cashfree Payments enables 1 Million+ growing businesses in India and across the globe to:
Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners and was incubated by PayPal.