Cashfree Payments Support - Report an Issue

Need Support?

Cashfree Payments provides support for payment-related issues and customer inquiries. This page helps you report problems and find answers to common questions.

Report an Issue

Having issues with payment made via Cashfree payments? Click here to report an issue.

Frequently Asked Questions

View all FAQs

Orders and Delivery

How do I check the status of my order?

When an order is placed and the transaction is successful, Cashfree sends you a payment confirmation email. Cashfree is a payment gateway that helps merchants with accepting online payments. The orders are processed at the merchants end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report here.

I did not receive the order confirmation email from the seller. What should I do?

Answer available in full FAQ documentation

My order has not been delivered yet. Can you help me?

Answer available in full FAQ documentation

I have cancelled/returned my order and have not got the refund yet. Can you help me?

Answer available in full FAQ documentation

Payment Related

Information available in full FAQ documentation

Refunds

Information available in full FAQ documentation

Disputes and Chargeback

Information available in full FAQ documentation

Report a Fraud

Information available in full FAQ documentation

Subscriptions

Information available in full FAQ documentation

About Cashfree Payments

Cashfree Payments is a payment gateway that helps merchants with accepting online payments.

Trust and Scale

Trusted by businesses, Loved by developers

Metric	Value
Businesses served	1 Million+
Processed annually	USD 80B+
Bank accounts served	600M+

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Join high growth businesses that trust Cashfree Payments.