Cashfree Payments India Private Limited ("Cashfree Payments") operates a Customer Reward Scheme that invites customers to report transactions related to specified prohibited business categories and receive rewards for validated reports.
At Cashfree Payments India Private Limited ("Cashfree Payments"/"Us"), we strive to provide the safest payment experience to customers using Cashfree's platform for their payments. We have established a mechanism to take care of any concerns customers may have for transactions processed through our platform, which may be accessed at https://www.cashfree.com/grievance-redressal-policy/
In furtherance to our efforts to improve customer protection and payment experience, we invite customers to connect with us and report any transactions related to the specified business categories listed in Annexure A and stand a chance to get rewarded.
By participating in this scheme, you acknowledge that you have read and agreed to the scheme's terms and conditions, which is defined in this entire document.
To be eligible for the scheme, you must:
If Cashfree Payments discovers that you don't meet any of the criteria above, you will be excluded from the scheme and be disqualified from receiving any reward.
By the virtue of participation in this scheme, you agree to the Privacy Policy of Cashfree Payments available at https://www.cashfree.com/privacypolicy/
Eligible customers may receive a gift card worth INR 250 per validated and accepted report for different merchants ("Reward").
Customers who meet the eligibility criteria for participation in the scheme will be eligible to claim rewards if they satisfy the following criteria:
Activity Detection: You must have noticed any activity on the platform of the merchant using Cashfree's Payment Gateway, which is of the nature listed in Annexure A and notified the same to Cashfree Payments in the format prescribed under Clause 5 ("Report"). For example, if the customer has done or attempted a transaction or has noticed activities on any of Cashfree Payments' merchants which is in the nature of gambling, purchase/sale of cryptocurrencies, etc., those may be reported to Cashfree Payments.
Note: Under this scheme, Cashfree Payments doesn't encourage any customer to do transactions with the merchants who are into the activities listed in Annexure A.
Required Information: The report should include:
Evidence Quality Standards:
Duplicate Reports: Multiple reports from the same customer for the same merchant will not be considered and shall not be eligible to claim any reward
Modification Rights: Cashfree Payments reserves the right to modify the eligibility criteria at its sole discretion
Eligible notifications may be reported here: https://forms.gle/d8KF3QA5SRLfVgo78
The following business categories are subject to reporting under this scheme:
Betting/Gambling: Including lotteries, slot machines, roulette, bingo, Teen Patti, Andar Bahar, Satta Matka
Alcohol: Includes alcohol or alcoholic beverages such as beer, liquor, wine, or champagne
Multi-level marketing
Human trafficking
Pornography: Including child nudity
Content that stigmatizes women: Content contains remarks that are disgusting, or slanderous to, or stigmatizing women without any storyline or objective of educating people to not follow such acts
Indecent depictions: Drawing or any depiction of the figure of a girl or woman, her body frame that is indecent and lascivious
Other negative categories: Any other negative categories listed in Attachment A of Cashfree Payments' terms available at https://www.cashfree.com/tnc/
For any queries or details, users can contact:
CASHFREE PAYMENTS INDIA PRIVATE LIMITED
Building No. 7, 10th Floor, Ecoworld
Sarjapur Marathalli Outer Ring Road
Bellandur
Bengaluru, Karnataka 560103
Cashfree Payments enables 1 Million+ growing businesses in India and across the globe to collect payments, make payouts, manage international payments, and more. Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners and was incubated by PayPal.