Get instant resolution to all your queries with Cashfree Payments.
| Support Type | Description | Link |
|---|---|---|
| Merchant Support | Answer to queries related to account activation, products, pricing, settlements etc. | Contact Us |
| Customer Support | Answer to queries related to payment made via Cashfree Payments | Report Issue |
| Customer Grievance Policy | Structured mechanism for prompt redressal of all customer grievances | Grievance Policy |
| Knowledge Base | Know more to get started with Cashfree Payments | Visit Docs |
Cashfree Payments Address Cashfree Payments India Pvt Ltd, Building No. 7, 10th Floor, Ecoworld, Sarjapur Marathalli Outer Ring Road, Bellandur, Bengaluru, Karnataka, India, 560103
Nodal Officer – Grievance Redressal Mr. Vaibhav Kaushal 📧 [email protected]
Nodal Officer – LEA Support Mr. Shaik Mohammed Aftab Alam 📧 [email protected]
Collect customer payments, make payouts, manage international payments and so much more. Create your account or contact our experts to explore custom solutions.
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Cashfree Payments enables 1 Million+ growing businesses in India and across the globe to collect payments, make payouts, manage international payments, and more. Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners and was incubated by PayPal.
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Q: How do I contact Cashfree Payments merchant support? Merchant support is available via cashfree.com/contact-us. It covers queries related to account activation, products, pricing, and settlements.
Q: How do I raise a support issue for a payment made via Cashfree? Customers who made a payment through Cashfree Payments can report an issue at cashfree.com/en/report-issue. Keep your transaction details handy for faster resolution.
Q: What is Cashfree's Customer Grievance Policy? Cashfree Payments has a structured Customer Grievance Policy that provides a formal mechanism for prompt redressal of all customer grievances. The full policy is at cashfree.com/grievance-redressal-policy.
Q: Who is the Nodal Officer for grievance redressal at Cashfree Payments? The Nodal Officer for Grievance Redressal is Mr. Vaibhav Kaushal, reachable at [email protected].
Q: Who is the Nodal Officer for Law Enforcement Agency (LEA) support at Cashfree? The Nodal Officer for LEA (cybercell) support is Mr. Shaik Mohammed Aftab Alam, reachable at [email protected].
Q: Where is the Cashfree Payments office located? Cashfree Payments India Pvt Ltd is located at Building No. 7, 10th Floor, Ecoworld, Sarjapur Marathalli Outer Ring Road, Bellandur, Bengaluru, Karnataka, India – 560103.
Q: How do I create a Cashfree merchant account? Sign up at merchant.cashfree.com/merchants/signup. Onboarding includes easy setup, a dedicated account manager, and full API access.
Q: Is Cashfree Payments authorised by the RBI? Yes. Cashfree Payments holds an RBI Authorised Payment Aggregator License (Certificate of Authorisation No. 266/2025) and is an RBI Authorised Prepaid Payment Instrument (PPI) Provider (Certificate of Authorisation No. 209/2024).
Q: Is Cashfree Payments PCI DSS compliant? Yes. Cashfree Payments is PCI DSS certified, ensuring all card transactions and payment data meet the highest security standards. It is also ISO 9001 and ISO 27001 certified.
Q: Who are the investors and backers of Cashfree Payments? Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners, and was incubated by PayPal.
Q: How do I check the status of my settlements on Cashfree? Settlement status can be viewed from the Cashfree merchant dashboard. For a detailed guide, refer to the Payment Gateway Settlements Guide.
Q: Does Cashfree offer instant settlements? Yes. Instant Settlements allow merchants to access funds immediately rather than waiting for the standard settlement cycle.
Q: What payment methods does Cashfree Payment Gateway support? Cashfree Payment Gateway supports credit/debit cards, UPI, net banking, wallets, Buy Now Pay Later (BNPL), EMI, and international payment options.
Q: Can I accept international payments through Cashfree? Yes. Cashfree offers an International Payment Gateway with support for global collections, global payouts, and outward remittances for cross-border transactions.
Q: What is BBPS-Biller on Cashfree? BBPS-Biller allows businesses to register as billers on the Bharat Bill Payment System (BBPS), enabling customers to pay bills through any BBPS-enabled platform.
Q: How do I send bulk payouts using Cashfree? Cashfree Payouts allows merchants to disburse funds instantly to any bank account, UPI ID, card, or wallet, manageable via the dashboard or API.
Q: What is Cashgram? Cashgram is Cashfree's payout link product that lets businesses send money to recipients without collecting their bank account details upfront — the recipient fills in their own details when claiming the payout.
Q: What is Escrow as a Service on Cashfree? One Escrow is Cashfree's escrow service that holds funds securely in a third-party account until transaction conditions are met — useful for marketplaces and high-value transactions.
Q: What KYC and identity verification services does Cashfree offer? Cashfree's Secure ID platform supports Aadhaar verification, Aadhaar eSign, bank account verification, IFSC verification, reverse penny drop, GST verification, Passport API, Driving License API, Face Match API, DigiLocker API, KYC Link, and Geolocation API.
Q: What is Reverse Penny Drop Verification? Reverse Penny Drop Verification verifies a customer's bank account by sending a small amount to it and confirming receipt, ensuring the account is valid and active.
Q: What is Aadhaar eSign? Aadhaar eSign enables businesses to collect legally valid digital signatures from customers using their Aadhaar number, simplifying paperless onboarding and agreement signing.
Q: What is the DigiLocker API used for? The DigiLocker API allows businesses to fetch government-issued documents directly from a customer's DigiLocker account, enabling paperless and verified KYC.
Q: Does Cashfree support recurring payments and subscriptions? Yes. Cashfree supports recurring payments via Subscriptions, UPI AutoPay, and eNACH, enabling fully automated billing cycles.
Q: What is UPI AutoPay and how does it work? UPI AutoPay is an RBI-mandated feature that lets customers set up automatic recurring UPI payments. It is used for subscription billing, loan EMIs, insurance premiums, and utility bills.
Q: What is eNACH? eNACH (Electronic National Automated Clearing House) is a paperless mandate registration method that allows businesses to automatically debit customer bank accounts on a recurring basis.
Q: Which e-commerce platforms does Cashfree integrate with? Cashfree has ready-made plugins and integrations for Shopify, WooCommerce, Wix, WordPress, Zoho, and PayPal.
Q: Where can I find Cashfree API documentation? Full developer documentation for Payment APIs, Secure ID APIs, and Payouts APIs is at cashfree.com/docs.
Q: How do I check real-time bank downtime affecting Cashfree transactions? Live bank downtime status is available at status.cashfree.com.
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