Cashfree Instant Refunds - Faster Refunds Mean Happy Customers

Overview

Refunds do not need to take 7-10 days. Do instant refunds for online orders, COD orders and deposits with Cashfree's advanced refund solutions.

Key Capabilities

Scale and Trust

Metric Value
Merchants 3,00,000+
Processed Annually USD 40B+
Bank Accounts Served 200M+

Product Features

Instant Refunds

Enable instant refunds on Cashfree payment gateway and do refunds to the original payment source instantly.

Connect with ERP

Integrate simple refund API with your internal product and do instant refunds.

Advanced Tracking and Analytics

Get real-time tracking of the processing speed and the status of the initiated refund.

COD Orders Refunds

Integrate to do Cash On Delivery orders refunds.

Solutions for Common Refund Challenges

With Cashfree do COD order refunds and payment gateway refunds. Gain customer trust, enhance user experience and increase customer retention.

Cash on Delivery Order Refunds

The biggest problem with COD order refunds is the unavailability of payment details. We solved it with Cashgram.

How Cashgram Works:

  1. Create a cashgram link and notify the user via email, WhatsApp or SMS
  2. The user enters her bank account/UPI ID/Paytm no./Debit card or Amazon Wallet id
  3. User receives a refund amount to the preferred account

Use the Dashboard or API.

Cards Pre-authorization

What's better than instant refunds? Not having to refund at all.

When your customer places an order, you can temporarily block some amount of funds on her card using Pre-authorization. If the order is modified or is canceled within a specific time frame (typically 7-9 days), you can mark the transaction void and the block is lifted.

Pre Authorisation Flow:

  1. Customer makes payment
  2. Payment gateway holds the money for 7-9 days
  3. Customer request refunds
  4. Transaction gets void, refund gets initiated

Integration Options

Shopify & Magento

You can use Shopify or Magento refund flow or use Cashfree dashboard for integrated refunds.

Other Payment Gateways

Integrate with Cashfree instant Refund API to send payment details, and track the real-time status of refunds with Cashfree Dashboard.

Ideal For

Customer Testimonials

Nykaa

Nykaa uses Cashfree to send speedy refunds to customers. Once the customer requests a refund, operations team reviews it and money is transfered instantly to customer's account.

Ixigo

"High demand and low availability of trains and technical glitches sometimes make it difficult for train users to get their preferred berth after making an online payment, which leads to automatic cancellation of the booking. The preauthorisation feature on ixigo trains app, in this scenario, will initiate instant refunds providing our users a hassle-free booking experience and will ensure user gets the money back in the account almost instantly."

Rajnish Kumar
Co-Founder & CTO, Ixigo

Frequently Asked Questions

When will the customer get a refund?

Refunds will be instant to payments made via debit cards, wallets & UPI. However, refunds to certain credit cards can take a day.

Can refund once processed be reversed?

No, refund once processed can not be reversed. In the case of card payments, a chargeback can, however be filed.

Can I integrate Cashfree instant refunds with other payment gateways?

Yes. But, merchants using other payment gateways and sending payment details need to be PCI DSS compliant.

Can I do instant refunds for payments received through international cards?

Yes, instant refunds can be done for international payments.

Can I do instant refunds for payments received through Net Banking?

Yes, instant refunds can be done directly to any Indian bank account.

Can I do instant refunds for payments received through wallets like Paytm, AmazonPay etc?

Yes, instant refunds can be done directly to Phonepe, Amazon Pay & Paytm wallet.

Can I do instant refunds received through UPI payments?

Yes, instant refunds can be done directly to all UPI IDs.

Regulatory Compliance

RBI Authorised Payment Aggregator License

Certificate of Authorisation No. 266/2025

RBI Authorised Prepaid Payment Instrument (PPI) Provider

Certificate of Authorisation No. 209/2024

Getting Started

Account Benefits

Developer Resources

View API Documentation

About Cashfree Payments

Cashfree Payments enables 1 Million+ growing businesses in India and across the globe to collect payments, make payouts, manage international payments, and more. Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners and was incubated by PayPal.

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